Returns & Exchanges
Filson stands behind the quality of our goods and offers a 30-day return policy for items in original, unused condition. We aim to ensure every customer is satisfied with their purchase through a seamless and transparent exchange process.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to return.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the return request to ensure your package is tracked correctly.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached, and affix the return shipping label to the outside of the box.
Drop Off and Track
Drop off your package at any authorized UPS location and keep your receipt; your refund will be processed within 10 business days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing